Terms & Conditions

At Dawnrose Raleigh Florist, we are committed to providing fresh, high-quality floral arrangements, gifts, and reliable customer service. By using our website or placing an order, you agree to the following terms and conditions.

Orders

Please make sure all order details are accurate before completing your purchase, including the recipient name, delivery address, phone number, delivery date, and any special instructions.

We are not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.

Product Availability

Fresh flowers and floral products may vary depending on season, availability, and supply. Product photos are provided as a general representation of the arrangement.

Minor variations in flower color, size, type, container, or arrangement style may occur. When necessary, we may substitute flowers or materials with items of similar style, quality, and value.

Delivery

We make reasonable efforts to deliver orders on the selected delivery date. However, exact delivery times are not guaranteed unless confirmed by Dawnrose Raleigh Florist.

Delivery may be affected by weather, traffic, holidays, high demand, incorrect delivery details, or other circumstances beyond our control.

Returns and Refunds

Due to the perishable nature of many of our products, returns are only accepted for items that arrive defective, damaged, or incorrect.

If there is a problem with your order, please contact us within 24 hours of delivery and provide your full name, order number, a description of the issue, and clear photos of the product received.

If your claim is approved, we may offer a refund, replacement, store credit, or another reasonable solution at our discretion.

Exchanges

We do not accept exchanges.

Non-Returnable Items

The following items are not eligible for return unless they are defective, damaged, or incorrect:

• Fresh flowers
• Perishable products
• Custom or personalized arrangements
• Same-day and special-order items

Payments

All payments must be completed at checkout. Prices are listed in U.S. dollars and may change without prior notice.

Promotions and Discounts

Promotions, coupons, and discounts may be subject to expiration dates, product restrictions, or other conditions. Promotions cannot be combined unless clearly stated.

Website Use

You agree to use our website only for lawful purposes. You may not misuse the website, submit false information, or attempt to interfere with its security or functionality.

Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Contact Us

If you have questions about these Terms & Conditions or need help with an order, please contact us through our website contact page.

Dawnrose Raleigh Florist
Raleigh, North Carolina
Website: dawnrosenc.com