At Dawnrose Raleigh Florist, we strive to provide fresh, high-quality floral arrangements and gifts. Due to the perishable nature of many of our products, we only accept returns for items that arrive defective, damaged, or incorrect.
*Returns*
We accept returns for *defective products only*. We do not accept returns for non-defective items, change of mind, personal preference, or minor variations in flower color, size, or arrangement style.
If your order arrives damaged, defective, or incorrect, you must contact us within *24 hours of delivery*. To help us review your request, please provide:
- Your full name
- Order number
- Description of the issue
- Clear photos of the product received
*Refunds*
If your claim is approved, we may issue a refund to the original payment method, at our discretion.
*Exchanges*
We *do not accept exchanges*.
*Non-Returnable Items*
The following items are not eligible for return unless they are defective or incorrect:
- Fresh flowers
- Perishable products
- Custom or personalized arrangements
- Same-day and special-order items
*Delivery Information*
Please ensure that the recipient name, address, and delivery details are correct at checkout. We are not responsible for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
*Contact Us*
If there is a problem with your order, please contact us as soon as possible through our website contact page so we can review and address the issue.